Db188 FAQ – All Your Questions Answered

No. Under db188's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be closed and any accumulated bonuses will be forfeited. One account is all you need at db188—our bonuses and rewards are always generous.

KYC verification is required before making large withdrawals (generally over ৳50,000). This is to protect your account and ensure no one else can withdraw your funds. You will need a photo of your National ID or passport along with a selfie. Verification is typically completed within 72 hours.

You can update your password and contact details from Account Settings. To change core identity information (name, date of birth), please contact our support team — a KYC re-verification will be required.

Email db188's support team at support@db188.bet or reach out via live chat. Make sure to withdraw your balance before closing your account. As part of responsible gaming, you can also opt for self-exclusion, which permanently deactivates your account.

Your account is activated as soon as you click the email verification link. If you don't receive the email, check your spam folder. If it still hasn't arrived after 10 minutes, contact support. The entire process usually takes less than 5 minutes.

You must be at least 18 years old to register and place bets on db188. This must be confirmed at sign-up, and age verification via a valid ID is required during KYC. Registration by minors is strictly prohibited.

• Minimum deposit: ৳100
• Minimum withdrawal: ৳500
• Maximum daily withdrawal: ৳5,00,000
• For USDT: Minimum equivalent of $2

VIP members may have higher daily limits.

The following payment methods are available on db188:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Any Bangladeshi bank
• Cryptocurrency: USDT (TRC20, ERC20)

All methods offer instant credit (bank transfers may take 1–2 hours).

Withdrawal processing times at db188:

• bKash / Nagad / Rocket: 15–30 minutes
• Upay: 30–60 minutes
• Bank Transfer: 2–24 hours
• USDT: 15–45 minutes

Without KYC verification, large withdrawals may take additional time to process.

If a deposit is pending, wait 30 minutes first. If it still hasn't come through, contact db188 support with your transaction ID or a screenshot. For bKash/Nagad, double-check that you sent to the correct number.

db188 does not charge any deposit fees. However, your mobile banking provider (e.g. bKash, Nagad) may apply their own transaction charges. There are no withdrawal fees on db188's end either.

Common reasons for withdrawal rejection:

• KYC verification not completed
• Bonus wagering requirements not met
• Incorrect payment details provided
• Daily withdrawal limit exceeded

Contact support and they will let you know the exact reason.

• Log in to db188 and go to the "Deposit" section
• Select "bKash" and enter the amount
• Send Money to the bKash number provided by db188
• Paste the transaction ID into the form and submit
• Balance will be credited within 15 minutes

Yes, db188 supports deposits and withdrawals in USDT (Tether). Both TRC20 and ERC20 networks are supported. TRC20 is the more popular choice due to its significantly lower gas fees. The minimum USDT deposit is equivalent to $2.

Your first deposit after registration automatically qualifies for a welcome bonus of up to 150% — no separate application needed. Make your first deposit within 7 days of registration to claim it. Maximum bonus is ৳15,000.

A wagering requirement means you must place a specified amount in bets before withdrawing a bonus. db188's welcome bonus wagering is typically 5x–10x. For example, if you receive a ৳1,000 bonus, you must wager at least ৳5,000–৳10,000 before making a withdrawal.

db188 offers cashback to active members every week. A set percentage of the previous week's net losses — typically 5%–15% — is credited as cashback automatically every Monday morning.

Refer a friend to db188 and earn a referral bonus. When someone registers using your referral link and makes their first deposit, you'll receive a set bonus amount. Refer multiple friends and earn the bonus multiple times. See the Promotions page for full details.

Through db188's VIP programme, you can earn loyalty points by betting and climb to higher tiers: Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock greater cashback, a dedicated account manager, and exclusive offers.

Bonuses are generally valid for 7–30 days. If the wagering requirements aren't met before expiry, the bonus is automatically forfeited. However, any winnings already earned from the bonus are typically retained. Check the "My Bonuses" section of your account for expiry details.

Betting is available in the following categories at db188:

• Sports: cricket, football, tennis, kabaddi, basketball, volleyball
• Live Betting: Real-time betting on live matches
• Lottery: Daily & Weekly Jackpots
• Casino: Slots, Roulette, Blackjack, Poker
• High Roller: High-Stakes Special Tables

Live betting lets you place bets even after a match has kicked off. At db188, live betting odds update every few seconds, letting you make decisions based on how the game is unfolding. It's especially rewarding for experienced bettors who can read the momentum of a match.

db188 uses decimal odds. The calculation is straightforward: Winnings = Stake × Odds. Example: A ৳1,000 bet at odds of 2.5 returns ৳2,500 if you win (profit of ৳1,500). db188's bet slip automatically shows your potential winnings.

Once a bet is confirmed, it generally cannot be cancelled. However, db188 offers a "Cash Out" feature that lets you sell your bet at its current value before the match ends. If a match is cancelled or abandoned, your full stake will be refunded.

A parlay or accumulator combines multiple matches into a single bet. If all your selections are correct, the odds are multiplied together — meaning your potential winnings can be substantial. However, if even one selection is wrong, the entire bet is lost. At db188, you can place a parlay with up to 20 selections.

The db188 High Roller section is designed for members who enjoy placing large bets. Betting limits here are significantly higher than in standard sections. High Rollers receive dedicated personal service, faster withdrawals, and exclusive bonus offers.

Yes, db188 is fully secure. We use 256-bit SSL encryption, delivering bank-grade security. Additional protections include Two-Factor Authentication, real-time fraud detection, and automatic suspicious activity alerts. db188 has been a trusted platform for 7 years.

Go to Account Settings → "Security" → enable "Two-Factor Authentication". You can set up 2FA via SMS or Google Authenticator. Once enabled, a verification code will be required at every login.

If you suspect anything, immediately:

• Reset password
• Report an emergency to db188 support
• Request a temporary account lock
• End the session on any device showing suspicious activity

db188 support will investigate promptly.

No. db188 does not sell your personal information or share it with third parties unnecessarily. Your data is only used for payment processing and legal compliance. For more details, see our Privacy Policy Read more.

on the db188 download page here Go there. The app is available for both Android and iOS. On Android, download the APK directly (enable "Unknown Sources" before installing). On iOS, install it from the App Store.

Steps to resolve:

• Check your internet connection
• Clear your browser cache and cookies
• Try a different browser or use incognito mode
• Check for app updates
• If the issue persists, contact support

Live streaming requires a minimum internet speed of 3 Mbps. If you experience issues, try lowering the video quality. For a better experience, use the app instead of a browser. If you're on an older browser or using Flash Player, make sure to update.

Possible causes and solutions:

• Low balance: Deposit
• Odds Changes: Accept new odds
• Maximum bet limit: Reduce amount
• Internet: Check your connection

If the issue persists, please contact support.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period from 6 months up to 5 years. The exclusion takes effect immediately, and you will not be able to log in or place bets on db188 during that period. For more details, visit our Responsible Play View page.

Account Settings → Responsible Gaming → Deposit Limit. Set daily, weekly, or monthly limits separately. Decreasing a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period.

db188's responsible gaming support team is available 24/7 and will help you without judgment. Consider self-exclusion, talk to your family, and don't hesitate to seek professional help. For detailed resources, visit our Responsible Play on this page.

db188 is an internationally licensed online betting platform. We operate in accordance with international gaming regulations. It is your own responsibility to understand and comply with the local laws and regulations regarding online betting in Bangladesh.

Ways to contact db188 support:

• Live Chat: Chat button at the bottom corner of the website or app
• Email: support@db188.bet

Live chat queries are typically answered within 2 minutes.

At db188's lottery, you can purchase tickets at a fixed price for a chance to win big jackpots. Daily, weekly, and monthly draws are held, each conducted transparently with results announced live. To learn more, Lottery View page.